Have you tried the City of Vermilion's newest 24/7 communication tool, TextMyGov? The City of Vermilion is using it to collect updated contact information for the Utility Department. By texting UPDATE to (440) 578-7800 and following the prompts, you can provide your current phone number and email address.
The new meter system is ready to begin providing data on accounts that may be having abnormal usage. This information helps the City get in touch with you quickly.